Shipping Policy
SHIPPING METHODS & DELIVERY TIME
| Shipping Method | Cost | Delivery Time | Courier |
| Express Shipping | calculated at checkout | 2-5 business days | DHL Express |
| Standard Shipping | calculated at checkout | 5-12 business days | USPS |
Preparation for shipping normally takes 1-2 business days after payment. The transportation may take 2-5 or 5-12 business days and the specific delivery time shall be subject to the logistics.
FREE SHIPPING For All Orders Over $70 Now!
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
SHIPPING AREA
We currently only ship our products to United States, including oversea states of America, and islands.
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who want to track their order, you can visit Trackingmore or directly at the courier's website:
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
If you have any questions, please feel free to contact us.
Creat an online ticket: https://kinomotostore.com/pages/contact-us
Phone number: +8615920715969
Email: support@kinomotostore.com
All emails will be answered within 24 hours (business days). We offer full support 9am to 6pm GMT+8, Mon - Fri.
Address: 5C Unit2 Donghuamingzhu Longhua Street Longhua District, Shen Zhen, Guang Dong 518109.